Help Center

Frequently Asked Questions

Top FAQs

HOW DO I PLACE MY ORDER?

HOW CAN I GET EXPRESS SHIPPING?

WHY IS MY TRACKING NUMBER NOT UPDATING?

WHAT CAN I DO IF MY ITEM IS MISSING OR I RECEIVED INCORRECT PRODUCTS FOR MY ORDER?

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

HOW CAN I MAKE A CHANGE TO THE ITEMS IN MY ORDER?

HOW DO I ADD ITEMS TO MY CART?

HOW DO I VIEW OR EDIT WHAT’S IN MY SHOPPING CART?

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

WHY IS MY TRACKING NUMBER NOT WORKING?

HOW CAN I TRACK MY ORDER?

HOW CAN I RETURN MY ITEM?

WHAT ARE YOUR PAYMENT OPTIONS?

WHAT IS YOUR ORDER CANCELLATION POLICY?

HOW CAN I CHANGE MY SHIPPING ADDRESS?

WHY DO I HAVE MULTIPLE TRACKING NUMBERS?

CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

I HAVE A COUPON CODE BUT I FORGOT TO USE IT ON MY ORDER, WHAT CAN I DO?

WHERE IS MY ORDER BEING SENT FROM?

WHAT ARE YOUR SHIPPING RATES?

WHICH COUNTRIES DO YOU SHIP TO?

WHAT ARE THE RECOMMENDED BROWSERS FOR LATEST ELITE?

IS ORDERING ONLINE SECURE?

IS MY PERSONAL INFORMATION KEPT PRIVATE?