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Latest Elite FAQ Page

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Frequently Asked Questions

GENERAL INFO

HOW DO I VIEW OR EDIT WHAT’S IN MY SHOPPING CART?

To view the contents of your cart, click on the Cart icon located on the top of the website page. You will then be directed to the cart page and there you can easily change the quantity you want to purchase of any item in your cart by updating the number in the quantity field. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

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HOW DO I ADD ITEMS TO MY CART?

To add items to your cart:

  1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you can click the "view cart and checkout" button that pops up or you can go to the shopping cart icon at the top right corner of the page.
  2. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.
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IS ORDERING ONLINE SECURE?

Yes. We take the upmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

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IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law.

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ORDERS

HOW DO I PLACE MY ORDER?

1. Finish adding your items to your shopping cart.

2. Click on the shopping cart icon on the top right corner of your screen.

3. If you see all the items you want in your cart then you can continue through our checkout by clicking on the orange "CHECK OUT" button at the bottom of the page.

4. You may choose to process through our regular website checkout or through express checkout options. Please see the express checkout options below.

  • If you wish to continue through PayPal, please click on the PayPal button.
  • If you wish to continue through Apple Pay, please click on the Apple Pay button.
  • If you wish to continue through Google Pay, please click on the Google Pay button.


5. You will be transferred to our Customer Information page and will be prompted to enter your:

    • Email address
    • Name
    • Shipping Address


    6. If you have a valid discount code, you may enter it in the " Discount code" field. Be sure to click on the "Apply"  button in order to have your discount activated and applied to your order.

    7. Continue by clicking “Continue to Shipping” button. Please make sure you have input your shipping address correctly.

    8. Choose your preferred shipping method. Once everything is completed, click on “Continue to Payment Method”.

    9. From here you will be prompted to enter in your payment details for your order.

    10. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.


      * Should you encounter any difficulties during the checkout process, please feel free to contact our customer service team by sending us an email at support@latestelite.com
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      HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

      You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.

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      WHAT IS YOUR ORDER CANCELLATION POLICY?

      Cancellation of order is allowed within 8 hours after placing your order. After that time, cancellation of any kind will no longer be entertained. You may contact us via support@latestelite.com to request for cancellation.

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      WHERE IS MY ORDER BEING SENT FROM?

      We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.

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      HOW CAN I MAKE A CHANGE TO THE ITEMS IN MY ORDER?

      Order Edit/Change/Cancellation

      - Once your order is placed and if you haven't contacted us within 8 hours then it cannot be canceled or partially canceled.

      - Once your order is placed and if you haven't contacted us within 24 hours after placing it then we can’t edit, update, or adjust your address on your order.


      You may contact us via support@latestelite.com to request for change.

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      WHAT CAN I DO IF MY ITEM IS MISSING OR I RECEIVED INCORRECT PRODUCTS FOR MY ORDER?

      For missing or wrongly shipped items, please contact us at support@latestelite.com. Please let us know your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

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      WHAT ARE YOUR PAYMENT OPTIONS?

      We accept all major credit cards (MasterCard, Visa, American Express, and Discover, etc), as well as PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.


      Soon accepting cryptocurrency

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      I HAVE A COUPON CODE BUT I FORGOT TO USE IT ON MY ORDER, WHAT CAN I DO?

      Who doesn't love a Sale! If you have a unique coupon code that you forgot to enter and your order has not been shipped yet then please email us at support@latestelite.com and we will gladly make the adjustment to your order :). However, if you order has already shipped we cannot honor the coupon code since the order is already in transit to you and would be unfair to other Latest Elite customers.

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      TRACKING

      WHY DO I HAVE MULTIPLE TRACKING NUMBERS?

      Here at Latest Elite we carry products that ship from different warehouses and locations. If you've ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other. 

      Please be sure to check the status of each delivery for more information!

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      HOW CAN I TRACK MY ORDER?

      A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order through our Track Your Order page: https://latestelite.com/pages/track-your-order

      If you did not receive your Tracking number for any reason then please contact us at support@latestelite.com and we will provide it to you as soon as possible.

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      WHY IS MY TRACKING NUMBER NOT WORKING?

      Please visit our Track Your Order page first to see if this will solve your issue :) -> https://latestelite.com/pages/track-your-order

      There are a few reasons that your tracking number is not working.

         1. You are using the wrong tracking site to track your order. 

      • Please use this tracking site for USA orders: https://tools.usps.com/go/TrackConfirmAction_input
      • If that doesn't work for you or you are outside of the USA, please use this tracking site: https://www.17track.net/en

         2. If you just made your order within 5 days ago from now then it just means your tracking               number is still updating in the system and needs time to fetch. Please be patient, this is                 perfectly normal - your order is 100% on the way.

         3. If your order was shipped out 7 or more days ago and the tracking sites do not show any             updates on your tracking number then please contact at support@latestelite.com and we               will figure out the issue immediately! 

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      WHY IS MY TRACKING NUMBER NOT UPDATING?

      Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. 

      Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. Your order is 100% on the way.

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      SHIPPING & DELIVERY

      HOW CAN I GET EXPRESS SHIPPING?

      If you require express shipping for your order, please contact us at support@latestelite.com with the following information:

      • Product(s) Title(s)
      • Intended Shipping Address

      We will reply with the shipping quote immediately :).

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      WHICH COUNTRIES DO YOU SHIP TO?

      We are proud to say that we ship Worldwide! 

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      HOW CAN I CHANGE MY SHIPPING ADDRESS?

      Changing of address is only allowed on or before 11:59pm (CST) on the same day of placing an order. You may contact us via support@latestelite.com to request for the change.

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      WHAT ARE YOUR SHIPPING RATES?

      Shipping is calculated at checkout. We offer Standard Free, Priority Insured, & Express. If you would like Express shipping then please contact us at support@latestelite.com

      NOTE: We love to do Free Shipping events, so please look out for them :).

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      WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

      All orders are shipped from our warehouse within 2-5 business days of the order being placed. Shipment will arrive in between 7-14 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.

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      CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

      Yes, of course. Just fill out the desired shipping address you want your order shipped to at checkout.

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      RETURNS & REFUNDS

      HOW CAN I RETURN MY ITEM?

      To return an item you must contact our customer care email support@latestelite.com with your order number (customer name or order email address if you cannot find your order number) and reason for return. Contact support@latestelite.com for exchanges/refunds or questions! We respond within 24-48 hours. If you are not happy, we are not happy.

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      RETURN/EXCHANGE ELIGIBILITY

      • Your item must be unused, in the same condition that you received it, and in the original packaging.
      • If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 14 days, or for a replacement/store-credit within 30 days of receiving your order. Overall, the time of your request must be within 30 days of the receiving date.
      • We require a receipt or proof of purchase. If you cannot find it or do not have it then please note that in your email and we can find it our system :).
      • If the item is defective/damaged we will require an image or video showing the issue with the product. Please send it with your request email. It will then go through the approval process and if approved the return/exchange will be finalized.


      After we handle your request, we will inform you of the steps to finalize your return/exchange.

      *Any returned items received by Latest Elite without prior notification and approval cannot be processed. Therefore, please always give us prior notice and wait for our approval so that we can assist fully.*

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      HOW REFUNDS/EXCHANGES ARE PROCESSED

      Once your item(s) have been returned, please allow 2-3 business days for them to be assessed. A member of our staff will then issue your refund/exchange and notify you via email.

      • Once your return(s) is received and inspected, we will send you an email to notify you that we have received it.
      • For refunds: If your return inspection is approved, a credit will automatically be applied through the original method of payment within 5-10 business days depending on your bank. 
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      WHAT ITEMS CANNOT BE RETURNED?

      • 2nd replacement product (*first replacements can be returned, and only up to 2 replacements are allowed)
      • Free gifts
      • Products bought from a third party (e.g. IndieGoGo, Amazon, eBay, etc.)
      • Products bought during promotional periods (e.g. Cyber Monday, Black Friday, Christmas, etc.)*
      • Products bought with via a Sweatcoin offer
      • Any order below the value of $50
      • Any items bought in a gift bundle
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      ARE THERE ANY CHARGES ON RETURNS?

      • Shipping and boxing fees must be covered by the person that made the order and wishes to send it back for their return.
      • All return costs back will be the customer’s responsibility.

      Email us at support@latestelite.com and we will process your return request within 24-48 hours.

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      LOST OR STOLEN ORDERS

      • If you added and purchased package insurance at checkout then please email us with your request. One of our team members will review it and see if it falls under your package insurance.


      PLEASE NOTE: If you did not add package insurance then we are NOT responsible for lost or stolen orders. If the courier successfully delivered your order; ALL LOST or STOLEN packages are the responsibility of the buyer. 

      • In the event of a mail carrier failure (undelivered order), please contact your local carrier directly with any questions or concerns. If they cannot solve your issue please contact us and a team member will get this sorted for you.
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      DAMAGED OR INCORRECT PRODUCTS?

      • If you receive a damaged item you must notify us within 3 days of receipt at support@latestelite.com for a replacement item or a return to be issued. Please send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in the customer cutting the package with scissors/sharp object will not be replaced. 

      • Accidents happen! If you have received an incorrect item in your order please contact us at support@latestelite.com so we can get a replacement package out to you as soon as possible!

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      LATE OR MISSING REFUNDS?

      1. Please wait up to 10 days to receive your refund (depending on your bank).
      2. If you haven’t received a refund and it has been over 10 days, first check your bank account again.
      3. Next contact your bank/payment processor that is associated with the credit card/payment method you used on your order. There could be a delay or issue with their processing time before a refund is posted.
      4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@latestelite.com.
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      GIFT RETURNS

      • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return under the same criteria above. Once the returned item is received, the gift credit will be emailed to you.
      • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later - we still will send the refund to the original method payment whom would be the individual who paid for the item, in this case; the gift giver.
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