HOW CAN WE HELP?

To view the contents of your cart, click on the Cart icon located on the top of the website page. You will then be directed to the cart page and there you can easily change the quantity you want to purchase of any item in your cart by updating the number in the quantity field. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

Google Chrome, Safari, Firefox, Internet Explorer

To add items to your cart:

1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you can click the "view cart and checkout" button that pops up or you can go to the shopping cart icon at the top right corner of the page.
2. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

Yes. We take the upmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law.

1. Finish adding your items to your shopping cart.

2. Click on the shopping cart icon on the top right corner of your screen.

3. If you see all the items you want in your cart then you can continue through our checkout by clicking on the orange "CHECK OUT" button at the bottom of the page.

4. You may choose to process through our regular website checkout or through express checkout options. Please see the express checkout options below.

• If you wish to continue through PayPal, please click on the PayPal button.
• If you wish to continue through Apple Pay, please click on the Apple Pay button.
• If you wish to continue through Google Pay, please click on the Google Pay button.

5. You will be transferred to our Customer Information page and will be prompted to enter your:

• Email address
• Name
• Shipping Address

6. If you have a valid discount code, you may enter it in the " Discount code" field. Be sure to click on the "Apply"  button in order to have your discount activated and applied to your order.

7. Continue by clicking “Continue to Shipping” button. Please make sure you have input your shipping address correctly.

8. Choose your preferred shipping method. Once everything is completed, click on “Continue to Payment Method”.

9. From here you will be prompted to enter in your payment details for your order.

10. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

* Should you encounter any difficulties during the checkout process, please feel free to contact our customer service team by sending us an email at support@latestelite.com

You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.

Cancellation of order is allowed within 8 hours after placing your order. After that time, cancellation of any kind will no longer be entertained. You may contact us via support@latestelite.com to request for cancellation.

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.

Order Edit/Change/Cancellation

- Once your order is placed and if you haven't contacted us within 8 hours then it cannot be canceled or partially canceled.

- Once your order is placed and if you haven't contacted us within 24 hours after placing it then we can’t edit, update, or adjust your address on your order.

You may contact us via support@latestelite.com to request for change.

For missing or wrongly shipped items, please contact us at support@latestelite.com. Please let us know your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

We accept all major credit cards (MasterCard, Visa, American Express, and Discover, etc), as well as PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.

Soon accepting cryptocurrency

Who doesn't love a Sale! If you have a unique coupon code that you forgot to enter and your order has not been shipped yet then please email us at support@latestelite.com and we will gladly make the adjustment to your order :). However, if you order has already shipped we cannot honor the coupon code since the order is already in transit to you and would be unfair to other Latest Elite customers.

You will receive an order confirmation email/SMS immediately after you place your order. You will then receive an email/SMS confirmation with tracking inside once your order is shipped out. Orders typically take 2-3 days to ship out after they are placed so please be patient.

When you receive your tracking number there will be a link for you to click that will take you to your direct tracking page. You can also track your order via the "TRACK ORDER" page. You can also click here.

If you did not receive your Tracking Number for any reason then please contact us at support@latestelite.com and we will provide it to you as soon as possible.

Please visit our Track Your Order page first to see if this will solve your issue :) -> https://latestelite.com/pages/track-your-order

There are a few reasons that your tracking number is not working.

   1. You are using the wrong tracking site to track your order. 

• Please use this tracking site for USA orders: https://tools.usps.com/go/TrackConfirmAction_input
• If that doesn't work for you or you are outside of the USA, please use this tracking site: https://www.17track.net/en

   2. If you just made your order within 5 days ago from now then it just means your tracking               number is still updating in the system and needs time to fetch. Please be patient, this is                 perfectly normal - your order is 100% on the way.

   3. If your order was shipped out 7 or more days ago and the tracking sites do not show any             updates on your tracking number then please contact at support@latestelite.com and we               will figure out the issue immediately! 

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. 

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. Your order is 100% on the way.

Here at Latest Elite we carry products that ship from different warehouses and locations. If you've ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other. 

Please be sure to check the status of each delivery for more information!

*The shipping time frame fluctuates during holidays and high volume time pockets*

If you have misspelled or filled your address incorrectly, reply to the order confirmation email you received and give us the correct information. Alternatively, you can notify us immediately via email at support@latestelite.com. YOU MUST be prompt and contact us within 24 hours if this has happened otherwise we cannot make any adjustments to your order.

If you require express shipping for your order, please contact us at support@latestelite.com with the following information:

• Product(s) Title(s)
• Intended Shipping Address

We will reply with the shipping quote immediately :).

We are proud to say that we ship Worldwide! 

All orders will be dispatched from our warehouse within 3 business days. In peak periods (Holidays and special site events) please allow for up to 6 business days for dispatch.

Changing of address is only allowed on or before 11:59pm (CST) on the same day of placing an order. You may contact us via support@latestelite.com to request for the change.

Shipping is calculated at checkout. We offer Standard Free, Priority Insured, & Express. If you would like Express shipping then please contact us at support@latestelite.com. 

NOTE: We love to do Free Shipping events, so please look out for them :).

All orders are shipped from our warehouse within 2-5 business days of the order being placed. Shipment will arrive in between 7-14 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.

Yes, of course. Just fill out the desired shipping address you want your order shipped to at checkout.

If you are not happy, we are not happy.

Contact support@latestelite.com for exchanges/refunds or questions! We respond within 24-48 hours.

 

RETURN/EXCHANGE ELIGIBILITY:

• Your item must be unused, in the same condition that you received it, and in the original packaging.

• If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund or for a replacement/store-credit within 30 days of receiving your order.

• Shipping and boxing fees must be covered by the person that made the order and wishes to send it back for their return. All return costs back will be the customer’s responsibility.

• We require a receipt or proof of purchase. If you cannot find it or do not have it then please note that in your email and we can find it our system :).

• If the item is defective/damaged we will require an image or video showing the issue with the product. Please send it with your request email. It will then go through the approval process and if approved the return/exchange will be finalized.

Thanks for your return request! Our team will get in touch with you shortly! After we handle your request, we will inform you of the steps to finalize your return/exchange.

*Any returned items received by Latest Elite without prior notification and approval cannot be processed. Therefore, please always give us prior notice and wait for our approval so that we can assist fully.*

 

HOW REFUNDS/EXCHANGES ARE PROCESSED

Once your item(s) have been returned, please allow 2-3 business days for them to be assessed. A member of our staff will then issue your refund/exchange and notify you via email.

• Once your return(s) is received and inspected, we will send you an email to notify you that we have received it.
• For refunds: If your return inspection is approved, a credit will automatically be applied through the original method of payment within 5-10 business days depending on your bank. 

 

WARRANTY

• Our warranty lasts for 1 year from the date your order is received, in case if something happens to your product due to faulty workmanship. we'll fix your item at no charge for you.

*Applies to only product(s) that you have purchased a warranty for*

 

WHAT ITEMS CANNOT BE RETURNED?

• 2nd replacement product (*first replacements can be returned, and only up to 2 replacements are allowed)
• Free gifts
• Products bought from a third party (e.g. IndieGoGo, Amazon, eBay, etc.)
• Products bought during promotional periods (e.g. Cyber Monday, Black Friday, Christmas, etc.)*
• Products bought with via a Sweatcoin offer
• Any order below the value of $50
• Any items bought in a gift bundle

 

ARE THERE ANY CHARGES ON RETURNS?

• Shipping and boxing fees must be covered by the person that made the order and wishes to send it back for their return.
• All return costs back will be the customer’s responsibility.

 

Email us at support@latestelite.com and we will process your return request within 24-48 hours.

 

LOST OR STOLEN ORDERS

• If you added and purchased package insurance at checkout then please email us with your request. One of our team members will review it and see if it falls under your package insurance.

PLEASE NOTE: If you did not add package insurance then we are NOT responsible for lost or stolen orders. If the courier successfully delivered your order; ALL LOST or STOLEN packages are the responsibility of the buyer. 

• In the rare event of a mail carrier failure (undelivered order), please contact your local carrier directly with any questions or concerns. If they cannot solve your issue please contact us and a team member will get this sorted for you.

 

DAMAGED OR INCORRECT PRODUCTS?

• If you receive a damaged item you must notify us within 3 days of receipt at support@latestelite.com for a replacement item or a return to be issued. Please send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced. 

• Accidents happen! If you have received an incorrect item in your order please contact us at support@latestelite.com so we can get a replacement package out to you as soon as possible!

 

LATE OR MISSING REFUNDS?

1. Please wait up to 10 days to receive your refund (depending on your bank).
2. If you haven’t received a refund and it has been over 10 days, first check your bank account again.
3. Next contact your bank/payment processor that is associated with the credit card/payment method you used on your order. There could be a delay or issue with their processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@latestelite.com.

GIFT RETURNS

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return under the same criteria above. Once the returned item is received, the gift credit will be emailed to you.

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later - we still will send the refund to the original method payment whom would be the individual who paid for the item, in this case; the gift giver. 

To return an item you must contact our customer care email support@latestelite.com with your order number (customer name or order email address if you cannot find your order number) and reason for return. Contact support@latestelite.com for exchanges/refunds or questions! We respond within 24-48 hours. If you are not happy, we are not happy.

• Your item must be unused, in the same condition that you received it, and in the original packaging.

• If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 14 days, or for a replacement/store-credit within 30 days of receiving your order. Overall, the time of your request must be within 30 days of the receiving date.

• We require a receipt or proof of purchase. If you cannot find it or do not have it then please note that in your email and we can find it our system :).

• If the item is defective/damaged we will require an image or video showing the issue with the product. Please send it with your request email. It will then go through the approval process and if approved the return/exchange will be finalized.

After we handle your request, we will inform you of the steps to finalize your return/exchange.

*Any returned items received by Latest Elite without prior notification and approval cannot be processed. Therefore, please always give us prior notice and wait for our approval so that we can assist fully.*

Once your item(s) have been returned, please allow 2-3 business days for them to be assessed. A member of our staff will then issue your refund/exchange and notify you via email.

• Once your return(s) is received and inspected, we will send you an email to notify you that we have received it.
• For refunds: If your return inspection is approved, a credit will automatically be applied through the original method of payment within 5-10 business days depending on your bank. 

• 2nd replacement product (*first replacements can be returned, and only up to 2 replacements are allowed)
• Free gifts
• Products bought from a third party (e.g. IndieGoGo, Amazon, eBay, etc.)
• Products bought during promotional periods (e.g. Cyber Monday, Black Friday, Christmas, etc.)*
• Products bought with via a Sweatcoin offer
• Any order below the value of $50
• Any items bought in a gift bundle

• Shipping and boxing fees must be covered by the person that made the order and wishes to send it back for their return.
• All return costs back will be the customer’s responsibility.

Email us at support@latestelite.com and we will process your return request within 24-48 hours.

• If you added and purchased package insurance at checkout then please email us with your request. One of our team members will review it and see if it falls under your package insurance.

PLEASE NOTE: If you did not add package insurance then we are NOT responsible for lost or stolen orders. If the courier successfully delivered your order; ALL LOST or STOLEN packages are the responsibility of the buyer. 

• In the event of a mail carrier failure (undelivered order), please contact your local carrier directly with any questions or concerns. If they cannot solve your issue please contact us and a team member will get this sorted for you.

• If you receive a damaged item you must notify us within 3 days of receipt at support@latestelite.com for a replacement item or a return to be issued. Please send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in the customer cutting the package with scissors/sharp object will not be replaced. 

• Accidents happen! If you have received an incorrect item in your order please contact us at support@latestelite.com so we can get a replacement package out to you as soon as possible!

1. Please wait up to 10 days to receive your refund (depending on your bank).
2. If you haven’t received a refund and it has been over 10 days, first check your bank account again.
3. Next contact your bank/payment processor that is associated with the credit card/payment method you used on your order. There could be a delay or issue with their processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@latestelite.com.

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return under the same criteria above. Once the returned item is received, the gift credit will be emailed to you.

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later - we still will send the refund to the original method payment whom would be the individual who paid for the item, in this case; the gift giver.