If you are not happy, we are not happy.
Contact firstname.lastname@example.org for exchanges/refunds or questions! We respond within 24-48 hours.
- Your item must be unused, in the same condition that you received it, and in the original packaging.
- If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund or for a replacement/store-credit within 30 days of receiving your order.
- Shipping and boxing fees must be covered by the person that made the order and wishes to send it back for their return. All return costs back will be the customer’s responsibility.
- We require a receipt or proof of purchase. If you cannot find it or do not have it then please note that in your email and we can find it our system :).
- If the item is defective/damaged we will require an image or video showing the issue with the product. Please send it with your request email. It will then go through the approval process and if approved the return/exchange will be finalized.
Thanks for your return request! Our team will get in touch with you shortly! After we handle your request, we will inform you of the steps to finalize your return/exchange.
*Any returned items received by Latest Elite without prior notification and approval cannot be processed. Therefore, please always give us prior notice and wait for our approval so that we can assist fully.*
HOW REFUNDS/EXCHANGES ARE PROCESSED
Once your item(s) have been returned, please allow 2-3 business days for them to be assessed. A member of our staff will then issue your refund/exchange and notify you via email.
- Once your return(s) is received and inspected, we will send you an email to notify you that we have received it.
- For refunds: If your return inspection is approved, a credit will automatically be applied through the original method of payment within 5-10 business days depending on your bank.
- Our warranty lasts for 1 year from the date your order is received, in case if something happens to your product due to faulty workmanship. we'll fix your item at no charge for you.
*Applies to only product(s) that you have purchased a warranty for*
WHAT ITEMS CANNOT BE RETURNED?
- 2nd replacement product (*first replacements can be returned, and only up to 2 replacements are allowed)
- Free gifts
- Products bought from a third party (e.g. IndieGoGo, Amazon, eBay, etc.)
- Products bought during promotional periods (e.g. Cyber Monday, Black Friday, Christmas, etc.)*
- Products bought with via a Sweatcoin offer
- Any order below the value of $50
- Any items bought in a gift bundle
ARE THERE ANY CHARGES ON RETURNS?
- Shipping and boxing fees must be covered by the person that made the order and wishes to send it back for their return.
- All return costs back will be the customer’s responsibility.
Email us at email@example.com and we will process your return request within 24-48 hours.
LOST OR STOLEN ORDERS
- If you added and purchased package insurance at checkout then please email us with your request. One of our team members will review it and see if it falls under your package insurance.
PLEASE NOTE: If you did not add package insurance then we are NOT responsible for lost or stolen orders. If the courier successfully delivered your order; ALL LOST or STOLEN packages are the responsibility of the buyer.
- In the rare event of a mail carrier failure (undelivered order), please contact your local carrier directly with any questions or concerns. If they cannot solve your issue please contact us and a team member will get this sorted for you.
DAMAGED OR INCORRECT PRODUCTS?
If you receive a damaged item you must notify us within 3 days of receipt at firstname.lastname@example.org for a replacement item or a return to be issued. Please send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced.
Accidents happen! If you have received an incorrect item in your order please contact us at email@example.com so we can get a replacement package out to you as soon as possible!
LATE OR MISSING REFUNDS?
- Please wait up to 10 days to receive your refund (depending on your bank).
- If you haven’t received a refund and it has been over 10 days, first check your bank account again.
- Next contact your bank/payment processor that is associated with the credit card/payment method you used on your order. There could be a delay or issue with their processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return under the same criteria above. Once the returned item is received, the gift credit will be emailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later - we still will send the refund to the original method payment whom would be the individual who paid for the item, in this case; the gift giver.